A groundbreaking virtual drug and alcohol support service launched in the Scottish Highlands is setting a new standard for accessibility and discretion in recovery care across the United Kingdom.

UK’s First Fully Virtual Drug and Alcohol Support Service

Highland Anywhere began operations in October 2025. Remarkably, it represents the UK’s first fully commissioned virtual service dedicated to supporting individuals aged 16 and above who struggle with substance use. Furthermore, the innovative programme extends support to family members and friends affected by a loved one’s challenges.

The service operates as part of WithYou, a national charity with over 50 years’ experience delivering addiction support throughout Scotland and England. Consequently, the Highland branch addresses long-standing barriers that have prevented many people from seeking help.

Breaking Down Barriers to Online Substance Use Services

Jackie Daverson leads the team for Highland Anywhere. She explained that collaborative discussions with Highland Council and NHS Highland created the service, recognising the unique challenges facing rural communities.

“Delivering support for people struggling with alcohol or drugs is difficult in some areas,” Daverson said. Transport challenges make it hard for people to reach physical appointments. Additionally, some live simply too far away. “The virtual approach removes these obstacles entirely.”

Tackling Stigma

Stigma surrounding addiction support also played a significant role in shaping the service’s design. In smaller communities, concerns about being seen can deter people from seeking vital help.

“People worry about how they’ll be perceived in those services within tight-knit communities,” Daverson noted. However, virtual support means you don’t have to leave your house to access the care you need.

Early Success for Online Substance Use Services

Since its October launch, Highland Anywhere has already demonstrated promising results. Individuals self-refer through the online platform. Moreover, the team offers flexible, person-centred care ranging from brief interventions to structured support programmes.

“We’re not a crisis service. Instead, what we offer is recovery support,” Daverson clarified. Some people may want brief interventions. Perhaps they need just a few appointments to help them reduce their drinking without pursuing complete abstinence.

Comprehensive Virtual Drug and Alcohol Support Options

For those requiring more comprehensive assistance, the service provides enhanced structured interventions. These evidence-based psychosocial approaches specifically support meaningful, lasting change in substance use patterns.

Despite being a small team, all practitioners hold advanced training in delivering virtual interventions. The reception from Highland residents has exceeded expectations.

“We’ve been really heartened by how open-minded and welcoming people have been,” Daverson said. This represents not just a new service but genuinely a new way of working for many people.

Geographical Barriers No Longer Limit Access

The virtual nature of Highland Anywhere’s drug and alcohol support ensures that geographical isolation no longer determines access to quality recovery services. Whether someone lives in a remote village or a town centre, professional help is now available at the touch of a button.

Notably, With You reports that virtual services can increase engagement rates by up to 40% compared to traditional in-person models. This statistic highlights the potential impact of Highland Anywhere’s approach.

Free support can be accessed by phoning 0808 168 0860. Alternatively, webchat is available at www.wearewithyou.org.uk/local-hubs/highland.

Source: dbrecoveryresources